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Renée Carignan (They/Any)
Documentation Mage 🧙🏻♂️
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Content Strategy
Developer/API Docs
Information Architecture
Support Content
UX Writing
Learning while doing: SEO for documentation
Content Strategy
The origin story of the Heap Help Center
Content Strategy
Information Architecture
Revision of a popular developer guide
Developer/API Docs
What is ____? An elevator pitch in an FAQ
Support Content
Intro to an AI Engine
UX Writing
Establishing Heap’s docs request process
Content Strategy
Revamping a developer documentation hub
Developer/API Docs
Information Architecture
Combining two outdated support portals into one awesome Knowledge Base
Information Architecture
Creating consensus for a sensitive FAQ
Support Content
Writing a web chat widget guide
Support Content
Revising an in-app welcome page
UX Writing
Creating clear & concise destructive confirmation messaging
UX Writing
