Documentation Mage 🧙🏻♂️
Organization & Role Project I was hired to select a new CMS, oversee the CMS migration, and manage the CMS going forward. As part of this project, I also revised all existing content to have a unified voice per our in-house writing guide. Note: this was a 16-month long project broken up into multiple mini-projects. …
Organization & Role Project Within my first year, I migrated 90% of Heap’s support content, mostly meant for non-technical readers, from an old developer docs portal into a brand-new Help Center. Once this project was complete, I turned my attention to remaining 10% of content, still in the old CMS (ReadMe) to revamp into a …
Organization & Role Project I was hired to take over management of Helpshift’s two separate ‘Support’ and ‘Success’ knowledge hubs and combine them into a redesigned Knowledge Base built in WordPress. Problem Prior to my joining Helpshift, the two portals were built using in-house tools and had a pretty traditional, old-school one-tier layout. In each …