UX Writing

Organization & Role Project I wrote the in-app copy for SensAI, Helpshift’s AI-powered engine for automatically classifying support tickets into categories, prior to its release. Problem To be successful in the multi-step onboarding process, customers need to learn three new key terms. The challenge was presenting users with all this new information in a way …

Organization & Role Project I put together a rewrite and redesign of Helpshift’s welcome page, which is the default page that users land on when they first open the product. This was part of a greater audit of all in-app copy I conducted to put together a voice and tone guide for the design team. …

Organization & Role Project SensAI is an AI engine for classifying new support tickets. It uses Models, which are collections of data used to train the AI, to improve the accuracy of classification. You must upload at least one Model to set up SensAI; the more historical ticket data that SensAI has access to, the …