Documentation Mage 🧙🏻‍♂️

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Developer/API Docs

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Revision of a popular developer guide

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Organization & Role Project & Problem The Using Identify guide was the #1 most-viewed developer guide. However, we received developer feedback that the layout of information was confusing, which prevented developers from successfully implementing the APIs and forced them to reach out to support. The process of updating this specific guide reflects my overall process …

Revamping a developer documentation hub

on

Organization & Role Project Within my first year, I migrated 90% of Heap’s support content, mostly meant for non-technical readers, from an old developer docs portal into a brand-new Help Center. Once this project was complete, I turned my attention to remaining 10% of content, still in the old CMS (ReadMe) to revamp into a …