Documentation Mage 🧙🏻♂️
When you have a large body of documentation, it’s impossible to keep all of your docs up-to-date. When you’re deciding which docs to prioritize updating, it’s common to focus on the most-viewed docs: they usually correspond to your most popular features, account for the most traffic, and may also be the most-viewed docs by new …
A 2-part announcement: I published a guide and am giving a talk on how docs writers can use analytics tools to measure success! Announcement #1: Hot off the presses – the docs overview guide! During my 4.5 years at Heap, I’ve experienced lots of success, failure, confusion, and flashes of insight teaching myself to use …
An ongoing struggle for me is making time for work that is not urgent, but is important. This includes maintenance tasks that make my job easier, strategy work that help my team maintain our vision, professional development todos (such as writing blog posts like this!) and more. In this post, I’ll chronicle how I tried …
After 5+ years working as a solo docs writer, I recently spent 8 months as a team lead before being promoted to manager. Though I was only leading one person, the challenge of scaling our docs processes from being suited to a solo docs writer to working for a team – and of balancing continued …